Privacy Policy

 

Effective from: 1st May 2025

 

Diamond Care Institute ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, register for a program, or interact with our services, including our phlebotomy, CPR, and patient care technician training programs.

By accessing or using our services, you agree to the practices outlined in this Privacy Policy. If you do not agree with the terms, please do not use our services.

INFORMATION WE COLLECT

We collect both personal and non-personal information in the following ways:

PERSONAL INFORMATION

When you interact with us, such as enrolling in a course or filling out a contact form, we may collect:

• Full name
• Email address
• Phone number
• Mailing address
• Date of birth
• Emergency contact details
• Education history
• Payment details (secured and encrypted via third-party gateways)
• Health certifications and history (as needed for CPR or medical training courses)

NON-PERSONAL INFORMATION

We may also collect anonymous data such as:

• Browser type and version
• IP address
• Device type
• Pages visited
• Time spent on each page
• Location (only general region)

This information helps us optimize our website and services.

HOW WE USE YOUR INFORMATION

We use the information we collect for various legitimate business purposes, including:

• To register and manage your enrollment in our training programs
• To deliver course content, updates, and completion certificates
• To verify eligibility for certain certifications (e.g., American Heart Association CPR certification)
• To provide customer support and respond to inquiries
• To process payments and provide receipts
• To maintain communication regarding scheduling, exams, and coursework
• To comply with legal obligations and prevent fraudulent activity
• To improve our website and services through analytics and user feedback

SHARING YOUR INFORMATION

We do not sell your information to third parties. However, we may share your data in the following limited circumstances:

With third-party service providers (e.g., payment processors, email platforms, certification authorities) strictly for the purpose of delivering our services

With educational or credentialing partners for course accreditation, such as the American Heart Association

If required by law, such as to comply with a subpoena, legal process, or governmental request

To protect our rights or the rights of others, such as investigating fraud, protecting safety, or responding to emergencies

All partners and service providers are contractually obligated to maintain the confidentiality of your information.

DATA STORAGE AND SECURITY

We implement a variety of security measures to maintain the safety of your personal information, including:

• SSL encryption
• Secure cloud storage
• Role-based access restrictions
• Regular malware and vulnerability scans
• Staff training on data protection best practices

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies to enhance user experience, remember preferences, and gather analytical data. Cookies do not give us access to your computer or any personally identifiable information beyond what you provide.

You may disable cookies through your browser settings, though this may limit certain functionality on our site.

YOUR RIGHTS AND CHOICES

You have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate or outdated information
• Request deletion of your personal data (subject to certain legal exceptions)
• Withdraw consent where we rely on your consent to process data
• Opt-out of marketing communications by clicking “unsubscribe” at the bottom of our emails

To exercise any of these rights, please contact us at: info@diamondcarediagnostic.com

CHILDREN'S PRIVACY

Our programs and services are not intended for children under the age of 16. We do not knowingly collect personal data from children without parental consent. If we become aware of such data, it will be deleted immediately.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or platforms, such as certification bodies or partner institutions. We are not responsible for the privacy practices of these external websites. We encourage you to review their privacy policies before providing personal information.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in laws, our data practices, or service offerings. The updated policy will be posted on this page with a revised “Effective Date.” We recommend checking back periodically.

CONTACT US

If you have questions, concerns, or requests related to this Privacy Policy, please contact us at:

Email: info@diamondcarediagnostic.com

Phone: (929) 500-7976

Address: NY, New York

Thank you for trusting us with your information. We are committed to ensuring your privacy every step of the way.